Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.To start a return, you can contact us at homestoregems@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at homestoregems@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at homestoregems@gmail.com.

Cancellation Policy

To make sure you receive your order as quick as possible we process all orders the moment they come in, for this reason orders may only be canceled within 24 hours of placement without incurring any fees.

Orders cancelled after 24 hours may be subject to a 15% restocking fee plus a return shipping fee at an estimated $1.75 per pound.

If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.

If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else.

Your order will be considered a "special order" and therefore cannot be cancelled.

To cancel an order please contact us. Once cancelled your order status will change to cancelled and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have cancelled your order.

Shipping Policy

Normal delivery hours are 8am-8pm Monday-Friday. Any special requests outside our normal delivery hours may be subject to additional fees.

An adult must be present to accept and sign for delivery of your new furniture.

All deliveries are fully insured from the time it leaves our warehouse until arrival at your home.

All items must be inspected for damage at the time of delivery.

All damage must be notated on the delivery receipt / bill of loading. Delivery insurance will only cover issues that are noted on the delivery receipt / bill of loading.

HomeStoreGems, nor the shipping carrier, will be held liable for any issues not noted accordingly.

Regardless of damage, defect, missing or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by HomeStoreGems so that we may resolve the issue.

HomeStoreGems will resolve the issue by replacing, refunding, or repairing the item as warranted, at its discretion.

It is required that you take photos of any damage that you notice as proof.

Make sure your floors and walls are covered / protected prior to delivery as HomeStoreGems nor the carrier will be held liable for damage to your personal property.

Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb. Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

On the day of delivery please make sure the area is cleared for delivery. Our delivery team can not remove old furniture.