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Order Help

Returns and Exchange

We are pleased to offer a 30 Day Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging.

Requirements for a Refund:

  • Items must be in new and unused condition.
  • Items must not be assembled or modified in any way.
  • Items must be returned with all of their original packaging and accessories

Fees and Deductions

All returns and exchanges are subject to a 30% restocking fee plus applicable return shipping fees listed below.

A return shipping cost estimated at $2 per pound will be deducted off your refund if:

  • You choose to have A&M Discount Furniture pick up your return from your residence or delivered address.
  • You refuse delivery for any reason without consent from A&M Discount Furniture.
  • .You refuse an entire shipment because only a part of an item is damaged.
  • The delivery address you provided was invalid and the order could not be delivered.

Items That Can Not Be Returned

  • Items marked "Final Sale" or "Special Order"
  • Items that have already been assembled (unless written exception is provided by A&M Discount Furniture)

Received the Wrong Item

If we’ve sent you something you didn’t order, we will get the correct item to you for free within 30 days of delivery.

You must contact us about receiving the wrong item within 30 days of the delivery date to qualify for a resolution. Wrong items may need to be returned to qualify for a resolution. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.

Damaged or Defective Items

We know how frustrating a damaged or defective item can be.

Damaged Or Defective Item Policy:You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

*Our customer service department must be notified of any damages within 24 hours of delivery.

Missing Parts

If an item arrives and it's missing parts don't worry it's easy to get replacement parts.

Simply contact us to let us know and our customer service representatives will make sure to provide you with what you need.

Most parts are readily available and able to ship with UPS or FedEx so you wont have to wait.

Check for any compartments, pockets, or pouches underneath or behind your item that could store the necessary hardware, legs, or feet to your purchase, i.e. Sofa legs are usually stored underneath the sofa within the dust cover. Should a part be missing, please contact us immediately.

Have the following information ready and available to help us achieve the best resolution for your request:

  • Details of why parts are needed
  • Part number needed (found in the assembly guide or package contents)
  • Item model/serial/production #/dye lot # (if available)
  • Item model/serial/production #/dye lot # (if available)
  • Side the part is needed for (when facing the item, left or right)
  • Quantity needed
  • Please provide photos of: The serial numbers on the outside of the package.

Order Help

Returns and Exchange

We are pleased to offer a 30 Day Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging.

Requirements for a Refund:

  • Items must be in new and unused condition.
  • Items must not be assembled or modified in any way.
  • Items must be returned with all of their original packaging and accessories

Fees and Deductions

All returns and exchanges are subject to a 30% restocking fee plus applicable return shipping fees listed below.

A return shipping cost estimated at $2 per pound will be deducted off your refund if:

  • You choose to have HomeStore Gems pick up your return from your residence or delivered address.
  • You refuse delivery for any reason without consent from Home Store Gems.
  • .You refuse an entire shipment because only a part of an item is damaged.
  • The delivery address you provided was invalid and the order could not be delivered.

Items That Can Not Be Returned

  • Items marked "Final Sale" or "Special Order"
  • Items that have already been assembled (unless written exception is provided by Home Store Gems)

Received the Wrong Item

If we’ve sent you something you didn’t order, we will get the correct item to you for free within 30 days of delivery.

You must contact us about receiving the wrong item within 30 days of the delivery date to qualify for a resolution. Wrong items may need to be returned to qualify for a resolution. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.

Damaged or Defective Items

We know how frustrating a damaged or defective item can be.

Damaged Or Defective Item Policy:You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

*Our customer service department must be notified of any damages within 24 hours of delivery.

Missing Parts

If an item arrives and its missing parts don't worry it's easy to get replacement parts.

Simply contact us to let us know and our customer service representatives will make sure to provide you with what you need.

Most parts are readily available and able to ship with UPS or FedEx so you wont have to wait.

Check for any compartments, pockets, or pouches underneath or behind your item that could store the necessary hardware, legs, or feet to your purchase, i.e. Sofa legs are usually stored underneath the sofa within the dust cover. Should a part be missing, please contact us immediately.

Have the following information ready and available to help us achieve the best resolution for your request:

  • Details of why parts are needed
  • Part number needed (found in the assembly guide or package contents)
  • Item model/serial/production #/dye lot # (if available)
  • Item model/serial/production #/dye lot # (if available)
  • Side the part is needed for (when facing the item, left or right)
  • Quantity needed
  • Please provide photos of: The serial numbers on the outside of the package.