Our policies, clearly explained
Returns, cancellations and delivery policies for A&M Discount Furniture and Mattress in Hempstead and Valley Stream, NY.
Return Policy
Return within 30 days of delivery for a refund to your original payment method, less a 15% return fee plus $2 per pound of the item’s weight (see Return fees at a glance). Returns are not free. Items must be in brand-new condition; special-order and final-sale items aren’t returnable. Returns are not accepted after 30 days.
| Return window | 30 days from delivery (no returns after 30 days) |
| Return fee | 15% on every return and exchange, deducted from your refund |
| Return shipping | $2 per pound, deducted in the cases listed below |
| Cancel within 24 hours | Free |
| Cancel after 24 hours | 15% return fee + $2/lb |
| Partial return of a package deal | Package discount is forfeited |
The $2 per pound fee is also deducted if:
- You choose to have A&M Discount Furniture and Mattress pick up your return from your residence or delivered address.
- You refuse delivery for any reason without consent from A&M Discount Furniture and Mattress.
- You refuse an entire shipment because only a part of an item is damaged.
- The delivery address you provided was invalid and the order could not be delivered.
- You choose to cancel your order and it is past the cancellation timeframe.
- If an item does not fit in your home and/or through your door.
Not returnable: special-order and final-sale items, gift cards, clearance items, personalized/custom items, items labeled On Sale or Floor Sample Sale, and items you have already assembled.
Example: a $1,000 item weighing 100 lb returned within 30 days → $150 return fee (15%) + $200 weight fee (100 lb × $2) → refund of $650.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amdiscountfurniture@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at amdiscountfurniture@gmail.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, returns within 30 days of delivery are refunded to your original payment method, less the 15% return fee and $2 per pound of the item’s weight, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at amdiscountfurniture@gmail.com.
Cancellation Policy
To make sure you receive your order as quickly as possible, we process all orders the moment they come in. For this reason, orders may only be canceled within 24 hours of placement without incurring any fees.
Orders canceled after 24 hours may be subject to a 15% return fee plus $2 per pound of the item’s weight. If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.
If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be canceled.
To cancel an order, please contact us. Once canceled, your order status will change to canceled and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have canceled your order.
Shipping Policy
A&M Discount Furniture and Mattress’s normal delivery hours are 9am–8pm Monday–Saturday. Any special requests outside our normal delivery hours may be subject to additional fees.
- An adult must be present to accept and sign for delivery of your new furniture.
- All deliveries are fully insured from the time they leave our warehouse until arrival at your home.
- All items must be inspected for damage at the time of delivery.
- All damage must be noted on the delivery receipt / bill of lading. Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading.
- A&M Discount Furniture and Mattress will resolve the issue by replacing, refunding, or repairing the item as warranted, at its discretion.
- It is required that you take photos of any damage that you notice as proof. Make sure your floors and walls are covered / protected prior to delivery, as neither A&M Discount Furniture and Mattress nor the carrier will be held liable for damage to your personal property.
- Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb. Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.
- On the day of delivery, please make sure the area is cleared for delivery. Our delivery team cannot remove old furniture.
Delivery offer: Free delivery & assembly on orders $499+ within 10 miles of our Hempstead hub or Valley Stream showroom; other addresses on Long Island and in Queens and Brooklyn have a delivery fee shown at checkout. The Bronx, Manhattan and Staten Island: $99.99 delivery, minimum order $499.99. See Shipping & Delivery for delivery options.
Questions about a policy?
Call our Hempstead team at 516-280-9565, Valley Stream at 516-285-2115, or email amdiscountfurniture@gmail.com.