Returns and Exchanges

Returns and Exchanges

Is your item damaged or missing parts? No Problem we will take care of it!

See Damaged or Missing Parts for more information.

Returns

Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products. For more details, please read our Return Policy

We make Returns easy, The steps to start a return:

  • Contact us via, Phone, Live Chat, or Email to request a return.
  • Tell our customer representative about your preferred return and refund method.
  • A return confirmation email will be sent to you. We’ll refund you as soon as we pick up or you send the item(s) back.

Return Shipping

Return shipping costs will be deducted from your refund and can vary depending on the location of the return.

Refunds

 In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refund article.

Canceling Returns

 You can always call, use the live chat or leave us a message, and we will cancel your return.

Exchanges

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

  • Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
  • After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.